Guides | TalentClouds help centre

Getting started

How to log on to the Client PortalGet back into your TalentClouds account if your welcome link has expired.How to create a new admin userAsk us to give a colleague access to the right client or team.

Using the dashboard

How to use the Candidate Check DashboardTrack and filter DBS and Right to Work applications for your organisation.

DBS checks

What is a DBS check and who is it for?Understand the four DBS check levels and the roles that may need them.How to request a DBS checkCreate a candidate, choose a role and send the right DBS or Right to Work check.How to submit a DBS application for countersigningReview the applicant's form, confirm identity and send it to the countersignatory.How to check progress on a DBS application as an adminFind the ENumber and open the official DBS tracking service.How to confirm an applicant's manual ID check for DBSFollow Route 1 when an applicant cannot complete automated digital ID.Adults Barred List: eligibility guideCheck whether a role is regulated activity with adults.Children's Barred List: eligibility guideCheck whether a role is regulated activity with children.How to request a new role titleChoose or request a clear, DBS-friendly title that avoids delays.

Right to Work

What is a Right to Work check?Understand how employers confirm that someone can legally work in the UK.Upcoming Right to Work changesWhat the continuing move to digital-only immigration evidence means.How to read a Right to Work resultOpen a candidate's summary, interpret the result and view their passport image.

Common questions

Enter your work email and we'll send you a link. There's no password. Anyone at an organisation we work with can sign in with their work email.

So every request shows who sent it. Your name and organisation are added automatically, so you don't need to type them or confirm anything by email.

No, please use your work email. It's how we know which organisation you're from.

Use Track an application at the top of the page. Enter the E reference number from the confirmation email, and we'll open the official DBS tracking service with it ready to paste. You'll also need the applicant's date of birth and surname.

Sign in and choose Your requests from the menu at the top. We'll also email you when it's done.

Chat with our support team and quote your reference. It helps to get in touch as soon as you notice.

No. Once a check is cancelled it can't be restarted. Your applicant would need to start a new application.

We send the query and a reminder. If there's no answer within 5 days, the check is cancelled so it doesn't sit open.